Refund policy

Returns
We strive to make this process as easy for you as possible!

Our return policy lasts 30 days. If 30 days have gone by since you received your items, unfortunately we can’t offer you a standard refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where partial refunds are granted (if applicable)
~ Any item not in its original condition, is damaged or missing parts for reasons not due to our error
~ Any item that is returned more than 14 days after delivery

Custom ordered/personalized items as well as gift cards are not available for return. Custom/personalized items include speciality words/symbols/phrases we do not already offer on our site. This also includes items that have been made into a custom size. Unfortunately they are not resellable therefore returning for a refund is not an option. 

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at createhopecuffs@gmail.com.

Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded. Black Friday & BOGO sale items may only be refunded for store credit. 

Exchanges (if applicable)
We only replace items if they are defective or damaged, up to one year after purchase. If you need to exchange it for the same item, send us an email at daniellebrower@gmail.com with a photo and send your item to: 22912 Fleetwood Drive  - St. Augusta MN 56301 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are doing an exchange, Create Hope Cuffs will pay to ship the new piece back to you, but buyer is responsible for shipping original piece to Create Hope Cuffs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a returned item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item once it's been shipped. 

IMPORTANT HOLIDAY UPDATE: All sales are final if purchased from our Holi-Daily and Black Friday events.